Terms & Conditions

Charges
As a New Zealand company, all Te Pakeho Estate's online business is conducted in New Zealand currency only. HopesGrove Wines will appear on your statements and payment records.

Shipping
Within New Zealand orders are normally shipped through our nominated carrier company and generally, delivery is within an estimated 7 days depending on location. In-stock items usually ship in 2-4 business days. We do not ship on Saturday or Sunday and we shall not be liable for delays.

Product Availability
Case quantities are indicated in each product’s description. We will notify you by way of email if an item you have ordered is no longer in stock, and you will have the opportunity of cancelling your order.

Returns/Refund Policy
Please choose your wines carefully, in the event you change your mind about a purchase we do not provide a refund. Under the Consumer Guarantees Act, we provide a replacement free of charge if goods are proven faulty.

Payment Terms
1. You must pay us in full by credit card at the time that you submit your order.
2. If you pay by credit card you agree to indemnify us against any default by your credit card company to make payment to us in full.
3. We use “Shopify Payments” to securely authorise credit card payments before any charges are made.

Privacy
We respect your right to privacy. No personal identifying information is displayed online or is accessible to the general public. When you provide us with any information by which you can be identified, you can be assured that it will only be used to support your customer relationship with us.

What Information We Collect
We do not keep a copy of your credit card details on our server or premises. From time to time, we may ask you to provide personal information that will help us perform various business transactions efficiently. The types of personal information collected on our pages are name, contact and billing information and transaction. Some of our web pages may also contain cookies, a technology used to customise web content to better meet your needs. You can set your browser to notify you when you receive a cookie, giving you the chance to choose whether to accept it or not.

How We Use Your Information
The information you provide is used to better understand your needs and provide a better service. Your information is used to help us complete a transaction, to communicate with you, and to update you on services and benefits. No credit card information is collected on this website. We will always give you the opportunity to opt out of receiving marketing communications.